Overview
Thank you for shopping with SinceShea. We hope you’re satisfied with your purchase, but if for any reason you are not, we’re here to help. You can return or exchange your item based on the terms outlined below.
Returns
Please note that custom-made or personalized products cannot be returned for a refund or exchange.
If your product is unopened and still has all safety seals, tags, and labels intact, you can return it within fourteen (14) working days from the delivery date.
Return Process
To initiate a return, please contact our Customer Service at hello@sinceshea.com. We will respond within 24 hours with the next steps. Once approved, please securely package your item(s) and send them to:
SinceShea Ghana
Attn: Returns & Exchange
Spintex Kotobabi #2
GPS GT-330-6997
Baatsona, Ghana
Please note that you are responsible for the shipping costs associated with returns or exchanges. We recommend using a secure, trackable shipping service.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Refunds
Once we receive and inspect your returned item(s), we will process your refund or exchange. Please allow up to seven (7) working days for the refund to be processed. We will notify you by email once your refund has been completed.
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Important Notes
●Sale items are final and cannot be returned or exchanged.
●Proof of purchase is required for any return or exchange.
Questions
If you have any questions about our return or refund policy, feel free to contact us at:
Phone: +233 552 200 444
Email: hello@sinceshea.com
We’re here to assist!